Issue

Your Cirrus backup Session Logs have the following warning: User does not have a valid Microsoft Office 365 license with SharePoint enabled.

Summary

When checking your Cirrus backup session logs you may see the following warning.

Warning

User <Name> does not have a valid Microsoft Office 365 license with SharePoint plan enabled

Cause

The user has lost their license for SharePoint and the SharePoint is not currently being backed up. 

Resolution

If you are experiencing this warning during backups, please contact us for assistance at support@cirrusbackup.com.

Note: To help us resolve this issue, a list of your current Office 365 plan IDs that are assigned to your organization would be appreciated. 

Help & Support

If you have followed the steps outlined above and the issue recurs in the next backup cycle, or you need help performing these changes, you can access online help at https://support.cirrusbackup.com or reach out to our Support team via support@cirrusbackup.com.

References

If you are unsure of how to check your backup session logs, please see the following: View Backup Logs.